Returns & Exchanges

Returns & Exchanges

Because every item is custom made to order, we do not accept returns or exchanges for reasons such as wrong size, change of mind, or personal preference.

However, we will happily replace or refund your order if:

• The item you received is defective or damaged, or

• You received a different product than what you ordered.

To request a replacement, please contact us within 7 days of receiving your order at baseball.world.softball@gmail.com with:

• Your order number,

• A short description of the issue, and

• Clear photos showing the problem.

We’ll review your case and make it right as quickly as possible.

Wrong Address / Returned Packages

If a package is returned due to an incorrect or incomplete address, or if it’s unclaimed by the customer, it can be re-shipped to you once the additional shipping cost is paid.

Please double-check your shipping information at checkout to avoid delays. If for any reason you would like to exchange your product. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.

We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

Need Help?

For any questions about your order, please contact us at

📧 contact@baseball-heaven.com

We’re here to help and will always do our best to ensure you’re satisfied with your experience.

Note

We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

Sometimes unexpected delay is caused due to thorough inspection, out of stock issue, especially during high-volume periods.

In case of any question and unexpected delay you can always contact with our customer service.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.